Privacy Policy
Last Updated: 03.08.2025
Detoxora.com (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with applicable laws, including the General Data Protection Regulation (GDPR), Strong Customer Authentication (SCA), and the Payment Services Directive 2 (PSD2).
1. Information We Collect
- Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Payment details processed securely via third-party payment processors.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and other technical data.
- Cookies and Tracking Technologies: To enhance user experience and site analytics (see our separate Cookies Policy).
2. How We Use Your Information
- To process and fulfill your orders.
- To communicate with you regarding your orders, account, and customer service.
- To comply with legal obligations including SCA and PSD2 regulations.
- To improve our website and services.
- To send you marketing communications if you have opted in.
3. Legal Basis for Processing Personal Data (GDPR)
We process your personal data only where we have a lawful basis, including:
- Consent: When you have given clear consent.
- Contractual necessity: To fulfill our contract with you (e.g., processing orders).
- Legal obligation: To comply with laws and regulations.
- Legitimate interests: To improve our services and prevent fraud, balanced against your privacy rights.
4. Payment Security and Compliance (SCA & PSD2)
To comply with the EU’s Strong Customer Authentication (SCA) requirements under PSD2, we and our payment providers may require multi-factor authentication for online payments. This helps reduce fraud and protects your payment data.
Payments are processed securely by trusted third-party payment processors who comply with PCI DSS (Payment Card Industry Data Security Standard) and PSD2 regulations. Detoxora.com does not store your full payment card details on our servers.
5. Data Sharing and Transfers
We may share your data with:
- Service providers involved in order fulfillment, payment processing, and customer support.
- Authorities if required by law or to protect our rights.
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data according to GDPR standards.
6. Your Rights Under GDPR
You have the right to:
- Access your personal data.
- Correct or update your data.
- Request deletion or restriction of your data.
- Object to processing for marketing or legitimate interests.
- Data portability (receive your data in a portable format).
- Withdraw consent at any time (without affecting processing before withdrawal).
To exercise these rights, please contact us at info@detoxora.com.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Security of Your Data
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
9. Children’s Privacy
Our Site is not intended for children under 16 years old. We do not knowingly collect personal data from children under this age.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: info@detoxora.com